I had been with my previous tax preparer for over 10 years. Even though he was very professional and courteous, over the years I started to feel that I was just another customer. I sometimes needed a question answered or some advice for either my business or personal financial matters but I could never get in touch with him.
This year, as I searched for a replacement, I spoke with a few candidates but did not feel comfortable with anyone until I called Mike. He seemed interested in what I had to say and even before I asked, he suggested we meet in person. From the beginning I felt like he really wanted to help me and my family.
Even though his fees were more than I expected I still went with Mike because I felt him to be honest, upfront and above all reachable. Since the end of tax season Mike has reached out at least twice and indicated that we should meet soon to plan and discuss all options available to my family and me. I am very satisfied and appreciative that Mike completed my taxes on time even though I came to him just a week before the deadline.